Our Policies

Please plan on arriving a minimum of 10 minutes prior to your scheduled appointment time to allow enough time to fill out the brief intake form and choose your essential oils for your massage.

If you are unable to make it to your scheduled appointment, please Respect our 24-hour cancellation policy and call either the spa or the front desk at Fairmont Hot Springs Resort (FHSR) to canceled and/or reschedule. Same day cancellations may be charged 50% of treatment total. Clients considered to be a "no show" may be charged the full amount of the treatment scheduled. 

Clients who arrive late to their appointment should expect to end at the scheduled time and pay the full amount of the treatment. 

We reserve the right to hold appointments with a credit card.

FHSR guests may charge their services to their room, with proof that they are FHSR guests.

Clients under the age of 18 must have a parent or guardian to sign their intake form to receive their treatment. 

If you are unsatisfied for any reason with your service, please contact the spa owner directly at Chrissy@buttemassage.com to resolve any issues. 

We reserve the right to refuse or end a treatment at the practitioners discretion. 

Any and all comments or questions that are sexual in nature will terminate the appointment immediately and client will be expected to pay the full amount of the treatment. 

***Whispering Willows Day Spa is independently owned and operated, therefore Fairmont Hot Springs Resort holds no accountability for any issues that may arise through the spa.

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